Privacy Policy

1. Who we are

The Mortgage Talent Company 

Email: contact@themortgagetalentcompany.co.uk

For the purposes of UK data protection legislation, The Mortgage Talent Company is the data controller of the personal information described in this Privacy Notice, except where stated otherwise.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as amended from time to time.

2. Information we may collect

Depending on how you interact with us, we may collect information including:

Information provided by mortgage professionals

• Name

• Email address

• Telephone number

• Location

• Current role and job title

• Mortgage industry experience

• Professional qualifications, including relevant mortgage qualifications

• Employment history

• Experience across residential, buy-to-let, specialist mortgage and protection markets

• Current working arrangements, such as employed, self-employed, appointed representative or directly authorised

• Career preferences

• Preferred working location or remote-working arrangements

• Availability and notice period

• Salary, commission or earning expectations where relevant

• Information about your professional experience and achievements

• CV and other information you choose to provide

• Information discussed during recruitment or career conversations

• Any other information you voluntarily provide to us

We will only request information that is relevant to our recruitment and talent services.

Information obtained from other sources

We may also obtain professional information from publicly available sources, professional networking platforms such as LinkedIn, recruitment platforms, referrals, employers, clients or other third parties where this is lawful and appropriate.

This may include information about your professional experience, qualifications, current role and career history.

Where we obtain personal information from another source, we will provide the information required by applicable data protection law. The ICO’s recruitment guidance specifically recognises that recruiters may identify prospective candidates through talent searches and process their information for recruitment purposes. 

3. How we use your information

We may use your personal information to:

• Discuss current or potential career opportunities with you

• Assess your experience and suitability for relevant opportunities

• Maintain your candidate profile

• Search for suitable opportunities on your behalf

• Introduce you to a prospective employer where appropriate

• Communicate with you about recruitment opportunities

• Respond to enquiries and requests

• Verify information where reasonably necessary

• Maintain recruitment records

• Manage our relationship with candidates and clients

• Improve our recruitment and talent services

• Meet our legal and regulatory obligations

• Protect our business, website and systems

• Establish, exercise or defend legal claims where necessary

We will not knowingly use your personal information for purposes that are incompatible with those described in this Privacy Notice without providing appropriate information or obtaining consent where required.

4. Our lawful basis for processing

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Legitimate interests

We may process personal information where this is necessary for our legitimate interests in operating our recruitment business, identifying suitable candidates, communicating with prospective candidates and clients, and providing recruitment services.

When relying on legitimate interests, we consider whether our interests are balanced against your rights and freedoms.

Taking steps at your request

Where you contact us or provide information because you are interested in discussing a career opportunity, we may process information where this is necessary to respond to your request and take appropriate steps at your request.

Legal obligations

We may process information where necessary to comply with a legal or regulatory obligation.

Consent

Where consent is required by law, we will ask for it.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing your information

We will treat candidate information confidentially.

We may share your information with:

• A prospective employer where there is a suitable opportunity and it is appropriate to make an introduction

• Service providers who help us operate our recruitment business

• IT, CRM, website, email and document-storage providers

• Professional advisers such as accountants, lawyers and insurers where necessary

• Regulators, law enforcement agencies or other authorities where we are legally required to do so

• Other parties where necessary to protect our legal rights or the security of our business

We will not routinely send your CV or personal details to a prospective employer without discussing the opportunity with you and, where appropriate, obtaining your agreement to the introduction.

Our recruitment process is intended to be confidential, and we will take reasonable steps to respect your preferences regarding potential employers.

6. Recruitment and candidate profiles

If you register with The Mortgage Talent Company, we may create and maintain a candidate profile containing information relevant to your professional experience and career preferences.

This allows us to understand your experience and identify potentially suitable opportunities.

Your profile may include information such as your qualifications, mortgage experience, working model, career preferences and other professional information you provide to us.

You can contact us at any time to request that information held about you is corrected or updated.

7. Information about qualifications and professional experience

Because we specialise in the UK mortgage industry, we may process information relating to professional qualifications, regulatory status, experience and other information relevant to a mortgage professional’s suitability for an opportunity.

Where appropriate, we may ask for information or documentation to verify qualifications or professional experience.

Any final decision to employ or engage a candidate is made by the relevant brokerage or employer.

8. Information obtained from LinkedIn and other professional sources

We may identify potential candidates through professional networking platforms, recruitment websites and other publicly available professional information.

Where we contact you in this way, our purpose will generally be to discuss potential career opportunities or establish whether you would be interested in having a confidential career conversation.

We do not assume that someone who appears suitable for an opportunity wishes to change employment.

You can ask us not to contact you about future recruitment opportunities, and we will respect your request subject to any legal or regulatory requirements that apply.

9. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for recruitment, relationship management, legal, regulatory and legitimate business purposes.

As a general approach, we may retain candidate information for [24 months] from our last meaningful contact with you, after which it will be reviewed and deleted or anonymised where appropriate.

We may retain certain information for longer where we have a legitimate reason or legal obligation to do so.

Our retention periods may vary depending on the type of information and the circumstances.

10. Data security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to candidate and client information will be limited to those who need it for legitimate business purposes.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

11. Your data protection rights

Subject to applicable legal conditions and exemptions, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing

• Request transfer of certain personal information to another organisation

• Withdraw consent where we rely on consent as our lawful basis

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully.

Further information is available from the ICO.

12. Marketing communications

We may contact you about recruitment opportunities that we believe may be relevant to your professional interests.

Where applicable law requires consent for particular types of electronic marketing, we will obtain the necessary consent.

You can ask us to stop sending you marketing or recruitment communications at any time by contacting us or using an unsubscribe option where provided.

We will continue to retain information where we have another lawful basis for doing so, such as maintaining a recruitment record or managing an existing relationship.

13. Cookies and website analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use our website and improve our services.

Some cookies may be provided by third-party service providers.

Where consent is required for particular cookies or similar technologies, we will request consent through our cookie controls.

14. Third-party service providers

We may use third-party providers to help us operate our business, including providers of:

• Recruitment CRM systems

• Website hosting

• Email

• Cloud storage

• Website analytics

• Communication services

• Document management

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.

Important: once you’ve set up Recruit CRM and your other systems, we should name the actual providers in this section rather than leaving it generic.

15. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Details of relevant safeguards can be provided on request where appropriate.

16. Children’s information

Our services are intended for adults and professionals.

We do not knowingly collect personal information from children through our recruitment services.

17. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, technology, legal requirements or data processing practices.

The latest version will be published on this website with the date of the most recent update.

18. Contact us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact:

The Mortgage Talent Company Ltd
Email: contact@themortgagetalentcompany.co.uk

You may also contact the Information Commissioner’s Office if you have concerns about how your personal information has been handled.